Shipping policy

Shipping Policy

Thank you for shopping with Portals Reign! We want to ensure that your experience with us is as smooth and enjoyable as possible. Please read our shipping policy below for more details about how we process and ship your order.

1. Processing Time

• All orders are processed within [3-5 business days]. Orders are not shipped or delivered on weekends or holidays.
• Please note that processing times may be longer during peak seasons or promotional periods.

Shipping Destinations

• We currently ship to [list of countries or regions, e.g., US, Canada, Europe, etc.].
• International shipping rates and delivery times vary based on destination. Any customs duties or taxes incurred on international orders are the responsibility of the customer. Customers are responsible for import fees or duties.

Order Tracking

• Once your order has shipped, you will receive an email with tracking information so you can monitor the progress of your package.
• If you do not receive tracking information within 3 days, please reach out to us at portals.sg@gmail.com for assistance.

5. Address Accuracy

• Please make sure to provide accurate and complete shipping information. We are not responsible for lost or delayed packages due to incorrect or incomplete addresses.

6. Lost or Damaged Packages

• We take great care in packaging your order to ensure it arrives safely. However, in the rare event that your order is lost or damaged in transit, we are not responsible for any lost packages. Please contact our customer service team immediately at portals.sg@gmail.com. We will work with the carrier to resolve the issue.

7. Returns & Exchanges

• For information on returns and exchanges, please refer to our [Returns & Exchanges Policy]. If a package is returned to us due to refusal or an incorrect address, the customer is responsible for reshipping fees.

8. Shipping Delays

• While we make every effort to ensure timely delivery, we are not responsible for delays caused by external factors such as weather, holidays, or carrier issues.

9. Customer Support

• If you have any questions regarding shipping or your order, feel free to reach out to our customer service team at portals.sg@gmail.com.

10. Preorder Policy

 Please allow approximately 3–4 weeks for production and shipping. Preorder items are made to order and will ship once production is complete. Once fulfilled, you can track your order directly on our website. If you have any questions, please contact us at portals.sg@gmail.com.